Delivery
Delivery in the UK Mainland is ordinarily £2.95 on all orders under the
value of £25 and free on all orders with a value of over £25. There
are however a few exceptions to this, as listed below:
- UK islands, e.g. Isle of Wight, Jersey, Isle of Jura, etc.
- Northern Ireland.
- Parts of the Scottish Highlands.
Many of our smaller products are dispatched via Royal Mail to the above
areas and will still maintain the standard delivery status. Larger
items (for example
football tables, patio heaters and climbing frames etc) delivered
to the above areas may incur a delivery charge. If this is the case then
a member of our
customer services team will contact you to discuss the various options
before the item is dispatched to you.
Should you have any queries on this, please contact a member of our Customer
Services Department on delivery@itmustard.co.uk.
As explained on the About Us page, Itsmustard.co.uk continually look to carry
a wide and varied range of innovative, unique and premium quality products.
A number of these are handmade for example. Likewise a number of the products
are bespoke and made for the customer on an individual basis.
The upshot of this is that we have a wide and varied fluctuation on our delivery
times ranging from next day through to a month.
In all instances however, the estimated dispatch time is indicated with regards
to every individual product.
Itsmustard.co.uk will endeavour to dispatch these products within the said
dispatch times.
In the vast majority of cases, we will actually dispatch earlier than the
allotted time. Our policy is however to 'under promise and over deliver', so
as not to disappoint our valued customers.
If an order is placed with Itmustard.co.uk before 3.00pm Monday to Thursday
then we will do our utmost to dispatch within the said time period. Please
note, that this time period relates to working days, with public holidays excluded.
|
